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Frequently Asked Questions- Spring 2022

1. Are masks required to be worn on campus? 

  • FACE COVERINGS ARE REQUIRED INDOORS
  • All students and employees must wear a face covering inside District facilities.
  • The only exceptions to this rule are when you have an approved exemption, or you are alone in a room with the door closed, when eating, or when wearing a face covering creates a hazard during instructional activities.
  • We recommend you wear your mask outside. 

 

2. Where or who do we send questions about Cleared4? 

  • Questions regarding Cleared4 can be emailed to: cleared4@rccd.edu
  • Cleared4 Hotline: 951-222-8017 

 

3. How do I get an exemption? 

  • There are NO exemptions for students – medical or religious.
  • Unvaccinated students will only be able to access online student support services and enroll in online distance education courses.
  • Unvaccinated students and will not be able to enroll in face-to-face instruction. 

 

4. I didn’t receive a link to Cleared4, how do I provide proof of vaccination? 

  • Students are to send an email to cleared4@rccd.edu
  • Provide your vaccination information
  • An administrative review team will check your status
  • If your status is approved you will receive confirmation with a green or blue pass 

 

5. What happens if I don’t show proof of vaccination? Will I be dropped from my classes? 

  • Yes, students who did not provide proof of vaccination before August 19 were dropped from any face-to-face or hybrid class in which they were enrolled and will not be permitted to participate in face-to-face services on the college. 

 

6. Will I receive a refund if I get administratively dropped from my classes? 

  • Fees associated with administratively dropped courses will be refunded to students. 

 

7. Have additional online courses been added? 

  • Yes, all divisions are offering more online classes and the deans are assessing needs every day and adding classes where possible. 

 

8. If I have only had gotten my first dose of the vaccine, can I take classes on campus? 

  • Yes, students who are partially vaccinated are eligible to take in-person classes. However, they must show proof of a negative COVID test weekly (uploaded to Cleared4) until two weeks after their final dose of the vaccine.
  • The Cleared4 system informs individuals about testing to provide green passes. 

 

9. What exactly is required? The original COVID-19 or all future vaccines or boosters? 

  • Pfizer, Moderna, Johnson & Johnson and boosters as they become available. 

 

10. If I’m not vaccinated, do I need to change my classes or will the college change my schedule? 

  • Yes, students are encouraged to modify your schedule as soon as possible.
  • If you are not vaccinated, you will need to drop face-to-face classes and register for online classes.
  • If you did not provide information by the deadline you will be dropped from any face-to-face or hybrid class you are enrolled in.
  • Unvaccinated students are only able to take online classes and receive support virtually. 

 

11. How and when will I know that my schedule was changed? 

  • Check your schedule regularly.
  • Only you can make changes to your classes
  • If you do not provide your vaccination status by the deadline you will be administratively dropped from face-to-face or hybrid classes you are enrolled. 

 

12. Where do I go if I need help with my schedule? 

  • Students needing assistance changing their classes should contact the counseling office or meet with your educational advisor.
  • Drop-In hours are available in Counseling and Engagement Centers both online and face-to-face (Academic Engagement Centers (rcc.edu).
  • Check the website http://rcc.edu/student-support/counseling.html for virtual hours. Students can also email Counseling-riverside@rcc.edu or call (951) 222-8440. 

 

13. Where will I need to show my blue or green pass? 

  • As you arrive on campus each day you will need to visit a Vaccination check-in/Welcome station to show your blue or green pass.
  • Check-in stations are located throughout the campus – see the interactive map for locations https://www.rcc.edu/about/campus-map.html
  • Check-in station hours are 7 am – 5 pm Monday –Thursday and 7 am-4 pm on Friday. Some stations have later hours to provide service for evening students. 

 

14. What happens at the check-in station 

  • Show your status on Cleared4 and if you meet the eligibility requirement you will receive a colored wristband each day.
  • Those that need assistance will be provided guidance. 

 

15. Do students and staff need to visit a check-in station every day? 

  • Yes, all individuals accessing campus must be verified each day and receive a wristband confirming their check-in. 

 

16. How long will I have to show my blue or green pass? 

  • Staff will be checking student passes through September 30th.
  • Those that meet the eligibility requirements will receive a colored wristband each day. Communications will be shared via email for future processes. 

 

17. If I’m not vaccinated, can I check out books from the library or use the computer lab? 

  • Students who do not provide proof of vaccination will not be permitted to participate in face-to-face services on the college. 

 

18. If I need a laptop because I need to take online classes how do request a loaner? 

  • The library manages the laptop requests. Visit https://library.rcc.edu/home/home to access the request form. 

 

General Questions 

1. How do I change my classes? 

  • Log into MyPortal and under Webadvisor, select registration. Changes in registration can be made through a system called EduNav. 

 

2. What does it mean if I am waitlisted for a class? 

  • If you are waitlisted for the class, you may become enrolled if enough people withdraw or drop the class.
  • You are not guaranteed a spot on the roster.
  • Contact the professor via email for more information. 

 

3. What do I need to do to add a class after the start of the semester? 

  • Once the class has started, if you would like to register for the class you will need to receive an add code from the professor.
  • You may register for the class if you are given an add code by the professor
  • This is a four-digit number that is entered during the class registration process. Only professors can give out add codes.
  • Once you get an add code, go into your schedule and add the class using the code you were provided 

 

4. How do I know if my class is online or in-person? 

  • Online classes show ONL on the class schedule. In-person classes have a building and room number as well as a time and date associated with them on your schedule. 

 

5. What if I am locked out of MyPortal? 

  • If you have already set up a recovery email, simply select “can’t log into account” at the MyPortal log-in screen.
  • If you have not, please contact the Welcome Center at outreach@rcc.edu or 951-222-8574, staff can reset the password virtually. 

 

6. How long do I have to change my classes? 

  • Each class has its own deadlines to add or drop. Please check the class information available on Edunav. 

 

7. How will dropping my classes affect me? 

  • Dropping classes can affect students’ standings academically as well as impact financial aid eligibility.
  • If you are unsure about dropping a class, contact the counseling department and/or the financial aid department. 

 

8. Will students still be added into classes from the waitlist as soon as the drop process begins? 

  • Students on a waitlist will be added as open spaces become available 

 

9. What if a student waits until after the administrative drop deadline to add a class?

  • Students are only able to add full-term classes after the start of the term using an add code, if given one by the professor.
  • Students are able to enroll in late start (8-week) classes through the normal online registration process 

 

10. When will I get my financial aid/disbursement? 

  • Financial aid disbursement dates depend on when students complete their financial aid profile.
  • Go to the financial aid website for more information about disbursements. http://rcc.edu/become-a-student/how-to-pay-for-school/financial-aid.html 

 

11. Where do I go if I am having a problem with my financial aid? 

  • Answers to many questions are available on the Financial Aid page of the website: http://rcc.edu/become-a-student/how-to-pay-for-school/financial-aid.html
  • Student Financial Services contact information is (951) 222-8710 or studentfinancialservices@rcc.edu 

 

12. Where do I go if I need tutoring? 

  • RCC has a variety of tutoring services in-person and online. Cleared students can access tutoring services at the MLK building
  • Online students have access to various remote tutoring support. Information is available at: http://rcc.edu/student-support/academic-support.html 

 

13. When are the hours for Student Services building open? 

  • In-person services in the Kane Student Services/Administration building will be available for students who are eligible to be on campus via Cleared4.
  • Students enrolled in online classes can access student support through the remote services. Online resources can be accessed through http://rcc.edu/student-support/online-resources.html 

 

14. How do I get my ID card? 

  • Students who have been cleared to be on campus can get their student ID in Admissions & Records in the Kane Student Services building.
  • Online students may request a student ID card that will be mailed to them Instructions for mail ID cards is available at http://rcc.edu/become-a-student/id-card.html 

 

15. What is my Canvas log in? 

  • Canvas uses the single sign-on: 

Username: student’s RCCD email address 

Password: student’s MyPortal password 

 

16. What if my class is not showing up on my canvas? 

  • Classes are not typically available on canvas until the first class meeting. If you have recently added the class, it can take up to 2 days for the class to appear on your account. 

 

17. I am enrolled in online classes and am not vaccinated If I’m not able to be on campus how do I purchase textbooks? 

  • The bookstore is offering FREE shipping to all students. Place your textbook order online and have them shipped to your home. 

 

18. How do I use my textbook voucher? I never received my textbook voucher. 

  • Students were sent emails by their programs with information about how to use the textbook vouchers. All questions about vouchers should be directed at your program. 

 

19. If I need a laptop because I need to take online classes how do request a loaner? 

  • Go to the link “Laptop/Hotspot Request” link under Student Support
  • The library manages the laptop requests. You can also visit https://library.rcc.edu/home/home to access the request form or 

 

20. Do I have to pay for parking if I have face-to-face classes on campus? 

  • No, parking is free for the Fall 2021 semester. You will need to order one through WebAdvisor (located inside of MyPortal) and must display it starting Sept. 6. 

 

21. Is the free bus pass still available to students? 

  • Yes, all students enrolled in classes within the RCCD can ride RTA buses at no charge. Show your student ID or class schedule to board.